Customer Who is he !!
Hi,
Today, i had a lecture from a renowned faculty. It was on the business basics, one point that i learned, though still am doubtful is this, he said that the customer has to be the centre of attension of the employee.. what i suggested was a model of a closly bound triange , based on support of each other, between me , collegues, and the company. while the customer is associated with the company and is knitted with the company as an entity, with i, working on the customer satisfaction as the base of standerd, which received a big no. the reply was it has to be a circle with customer as centre, company, collegues as surrounding circle, and i making the outermost circle, to take care of the complete system. i felt disaggreed,
reason! well i have been i customer service too..and take service too..and within few days will be serving the customers as an engineeer. how is a customer associated with me. i know i have to work for him. but how is he working for me, dont tell he is paying for me. he is paying for the company and paying for the product, he doesnt know who apurva is he does’t know who i am, or my collegue is, well so how am i going to work for him.
I did put this point to him.but his reply was simple. as an employee i am like a mother, who holds a child in the womb, customer, company, coworkers all are the kids, and i have to take care of them, he is a very learned man that i know, and he is right too, that i understand, but i still dont understand the reason..i
learned this way back..you dont question whose wisdom you respect, because i respect that man for his wisdom, hence i have accepted his words and have left it on time to let me know how exactly it means..i ll be following……it ..if someone has a view on it..
comments invited…
have a nice day….
..Apurva