IIPM Faculty Rajita Chaudhuri on BEAT BOREDOM TO BEAT COMPETITORS

September 12th, 2011

Management Guru Arindam Chaudhuri Dean Business School IIPM

You need to keep the excitement levels up to retain interest. Be it business or be it personal relationships; if things get stagnant, the relationship starts to falter. You may have a popular product, you may have the best quality product too, but if it gets boring, it is doomed.

Beating boredom was a challenge that these brands had to overcome. One was Ariel. A detergent is not a very interesting product category but Ariel did some interesting stuff, which got people talking about washing. At the Stockholm railway station, it set up a glass box which had clothes revolving on a stand. In front was a robot which squirted out chocolate, ketchup, jam etc. The game was, if you managed to aim well and stain a cloth, it would be washed then and there with Ariel and given to you for free (of course, stain free). The best part was that you could play this game on Facebook too! Washing suddenly became fun and got people talking about it.

So when the movie Green Lantern was about to be launched in Brazil last month, the moviemakers thought of an interesting idea. They put green LED lights on bicycle tyres and when the wheels started spinning, the lights made the logo of Green Lantern on the wheel, along with the release date of the movie. It caught the attention of the young viewers who found it cool, apart from making the cycles more visible to car drivers… which was an added bonus!

Apart from giving a good product, give people something to talk about, give them a good story and it will sell your product more. Marketing is not a one-time activity; rather, it’s a continuous process and many a time, doing something out of the ordinary just works like magic. Amazon.com has launched a new feature on Kindle (its e-reader). While reading a book, you can also send tweets to the author of the book and ask him questions. His answers will come in your e-mail. It just makes reading a bit more interactive and fun!

After all, you need to break the monotony and do different and interesting things to remain relevant. Throughout history, great entrepreneurs have not just worked on making a good product, but also on finding interesting and engaging ways to inform the public about them. Many of these stunts today have become historical events. When newspaper publisher Henri Desgrange started a bicycle race to promote his newspaper, he never in his wildest imagination thought that it would be the world’s most awaited bicycle race. Tour de France, started more than 100 years ago, today promotes a whole lot of brands and is one of the most loved events. Similarly, when Atlantic City wanted to attract tourists to its city, it thought of a novel idea of starting the Miss America Pageant in 1921. The event has snowballed into a big show watched by millions even today. Pillsbury launched its Pillsbury Bake-Off as a one time event never knowing that the idea would be such a hit that this would become its annual event. Even today, the event has not lost its popularity.

Many of these ideas are simple and not really expensive, but they work – much like some low-budget movies that work in spite of being made in a simple manner. This one gave Hollywood its famous star apart from five sequels. The movie in question is Rocky, inspired by Chuck Wepner’s fight against Ali, made on a small budget of $1000,000 the movie broke all expectations and records as it became a super hit and grossed $225,000,000!

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Rajita Chaudhuri on THERE’S NO PLACE LIKE INDIA

September 2nd, 2011

IIPM Mumbai Campus

We all love ‘Anna’! He seems to have united India and its youth. But is India really one, especially when it comes to business? This is one country where all the laws of marketing will fail, because it’s so diverse. If you have just one theory, then it will not take you anywhere. India changes every 200 km. Yes, a few basics remain the same across India, but a lot changes too. For starters, language changes (we have 192 official languages and dialects), culture changes, traditions and festivals change, food habits change. If this is not enough, think about it – even the geography and political views change. Yes, it is vast, but it is not an easy market. Only the hardy marketers will be able to survive and thrive here.

THOSE WHO MISUNDERSTOOD INDIA

A lot of multinationals have come into India but failed – not because their products were not good, but because they failed to understand India’s culture. Globalisation has been the new trend, but ‘standardisation’ will not work always. As a marketer, you need to be sensitive to each culture’s identities and its unique regional preferences and customise your product offerings.

Our local markets are not barren as many multinationals thought. There are very strong players in almost every local market. Take the case of Kellogg’s. Apart from the taste not really matching the Indian palette (we like to put warm milk with sugar in our cereals, unlike the west that has it with cold milk), it under estimated the presence of local competitors like Mohun cornflakes (priced lesser than Kellogg’s) and Champion (whose price is almost half as that of Kellogg’s). Retail chains may never be able to understand the bonhomie that people share with their local kirana shops or the Mom & Pop stores as they are popularly called in the West. They share a bond and enjoy a mutual level of trust (giving things even on credit to their favorite customers) that big retail chains will never be able to enjoy. CavinKare challenged the multinationals in various segments. Earlier, it was Clinic shampoo and Fair & Lovely fairness cream (both from HUL) that were touted as the only good options. But homegrown brands like CavinKare are giving them a tough fight. CavinKare used sachets to sell its shampoos. It understood that the consumer was not willing to buy a whole bottle. But a small sachet was a luxury she could indulge in. [Today, 40% of the shampoo market consists of sachet buyers.] It used India’s weakness for ayurvedic products and ensured that its fairness cream Fairever – with saffron and milk – promised not just fairness but also good skin, and quickly cornered a significant chunk of the market share from the giant HUL and its brand Fair & Lovely. So strong has been this positioning that it made Fair & Lovely change its positioning from “badle aap, badle zindagi” to “gorepan se kahi zyaada, saaf gorapan”, meaning “not just fairness but a clear skin too”. CavinKare understood the Indian consumer and her changing needs, and this homegrown brand has become a formidable competitor today.

Going the ayurveda way, Emami too has managed to keep the biggies out of the way with unique Indian brands like Boroplus, Navratan oil and Fair & Handsome cream, that command a significant market share today. Marico’s Parachute oil is way ahead of HUL’s Nihaar. Agreed. Products like hair oil are distinctly Indian and MNCs may not have an edge here, but even when it comes to products like toothpaste and hair color, our Indian brands are doing a pretty good job! Dabur toothpaste is giving Colgate and HUL a tough fight. In the hair color sector, Godrej still has the largest market share (more than 30%),with L’Oreal coming a distant second (a market share of 19%).Just because a brand has a foreign tag is no guarantee that it will be perceived as superior. It needs to match the local sensibilities too. KFC entered India with its American menu of chicken wings and wraps in Bangalore. The Indian consumer did not identify with it and it had to pack its bags and leave. In 2004 when it did come back it had a vegetarian menu, rice meals and Indianised chicken recipes. It survived.

Tupperware designed a beautiful ergonomically sound, rectangle spice box for the Indian housewife. It bombed. She was used to a round one for years and however good the rectangle box it did not work for her.

Marketers with a keen sense of observation have succeeded here. Maybe not many people can afford an Omega or a Rolex, but people love to own a good watch, and no one grabbed this opportunity better than Titan. It realised that the only watches available in India for the low-end were poor in quality and lacked after-sales services or even warranties. Today, Titan dominates the watch market and offers very good quality watches with warranties and service networks for not just the consumers at the low-end but also, pure gold watches for the ones with deeper pockets. This local hero is a big, dominant player.

These local champions have overcome all obstacles and have made their own roads. If Indian roads were not good, then Tata Motors came up with cars and trucks that had a strong and rigid suspension system. Not state of the art, but its vehicles had easy maintenance. Poor infrastructure could not deter Amul from going ahead and conquering the market. If farmers could not reach out to the company, then the company decided to go to them. Amul is an amalgamation of more than 13,000 cooperatives. It installed Automatic Milk Collection Systems in the villages, where farmers went and deposited their milk. It was immediately measured for volume and fat content and the farmer was paid instantly. It worked well for both the parties, and till date, Amul rules the Indian markets. Open your refrigerator and you will find the Amul butter packet there too!

The reason some Indian brands have become so strong is that they have understood this country and its problems well, and have found innovative ways to work around them. ITC (which began operations as an MNC in India in 1910, but whose ownership has progressively Indianised over the years) – has been in India for close to 100 years now and has understood its problems like no one else has. It realised that farmers had no access to markets or any information about markets. So it installed a PC in the house of the largest farmer in the village, providing him and the rest of the village, a window to the world. This not just improved the knowledge and awareness of the farmers, but made them fall in love with ITC. Any competitor would find it tough to break this bond. It also ensured that ITC got a steady supply of good quality soybean for its processing plant.It takes just one strong homegrown brand to shut out a huge multinational. Only those have got it right can do so.

THOSE WHO UNDERSTOOD INDIA

While many MNCs faltered because some assumed the Indian market was behind their home market, or thought it was not yet ready for superior products, other failures thought that the “foreign” tag would be enough to attract the consumers. Thus they became myopic and failed to adapt or innovate. Such brands failed or were forced to leave the Indian market, even as so many local brands filled the void. However, there have been a whole lot of MNCs who have kept their eyes open and survived. They realised that the product could be made in any part of the world but it was important that the product be “Made FOR India” for it to succeed in this market.McDonalds knows that food is the most culturally sensitive product, and everywhere it has gone, it has ensured that its menu is customised to suit Indian tastes. Pizza Hut has a full-vegetarian restaurant in places like Gujarat et al, where the population is mostly Jains. Nowhere in the world will you find another only vegetarian Pizza Hut. LG believes not just in localisation but micro-localisation. Its microwaves have an idli mould for the south- Indian market, and a plate for heating kulchas for the north. It sells bright colored refrigerators in Punjab, for it does not get stained easily with the strong spicy and oily cooking of that region. Samsung’s phones now have an Indian calendar too. Perfetti Van Melle knew its old distribution system was weak, so it created its own network of 5000 distributors, did not give up on the rural market and today, is way ahead of competitors. Hyundai saw that most foreign car manufacturers were selling their old models in India. It entered with new models. It even customised the Santro to suit Indian roads. It used its technical expertise, which the local manufacturers did not have and today, it holds the number 2 spot in the automarket – just behind Maruti, which has been in this market for 25 years.

THOSE WHO WILL BE THE NEW MNCS

As these homegrown brands learnt the hard way to survive in developing markets like India, they found a whole new set of business opportunities opening up for them in other developing markets. These markets had similar problems and opportunities. So Tata Motors found that its vehicles were in demand in many African countries where the infrastructure was not good either. ICICI Bank and many others too saw an opportunity to do business in the emerging markets of Sri Lanka, Africa, China, Bangladesh, Indonesia et al. They have mastered the art of functioning and adapting in difficult markets, and are thriving like never before in these places. These new emerging markets are the future of business, and with markets of the developed world shrinking, it is only those companies who can do business in these very markets that will survive and thrive. The MNCs of the developed world are suddenly realising that the companies they once brushed aside as small homegrown brands, have become the new and powerful multi -national giants of the emerging markets.

India is diverse and difficult. But it has proven to be an apt training ground for its homegrown brands, to prepare themselves for the future. Those who have succeeded and survived here, will be able to survive anywhere, after all there is no place in the world like India!

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IIPM Prof Rajita Chaudhuri on ‘Love Me or Hate Me, but You Can’t Ignore Me’

August 18th, 2011
IIPM Excom Prof Rajita Chaudhuri

This is a brand that has made the world sit up and take notice, for not only is it worth millions, but it also teaches us important lessons in Brand Building. The day she changed her name from Stefani Joanne Angelina Germanotta and rebranded herself as Lady Gaga, a star was born, both for the music world and the business world. Single handedly, this ‘Lady’ has shown the world how to build a brand and how to do business in today’s crowded market place.

A BUSINESS MODEL OF THE FUTURE

Lady Gaga is not just a singer, she is the way of doing business in the future. If you want to ensure that your brand will survive in 2025, it’s time to learn some quick lessons from the Lady. She understands the system the best.

The business model of the future has some new rules now. However, some ground rules never change. For starters, your product has to be good. Everything depends on this. Like all good brands, she first ensured that her product is good. Yes, her music is good and she can sing. She works hard on her lyrics, writes them, conceptualizes the music, the video and the costumes. Working on her piano, she ensures that her “core product” i.e. her music is of great quality. We all know one simple fact; no amount of brand building will do you good if your product is not world class. Secondly, you need to understand your audience very well. You need to keep a finger on the pulse of the audience. No one has been able to understand the market the way she does.

She knows what excites them and what intrigues them. Many may find her costumes outlandish, but they work for her and her fans wait for her next appearance, just to see what it is that she would wear next. Whatever she does, she has them eating out of her hands. The third lesson one learns from this entertainer is the benefit of staying “in-the-news” all the time. This is not an option, but it’s a necessity of today.

In today’s market place, if you are ignored, you are doomed. That is one thing this Lady has mastered. She cannot be ignored. Every appearance of hers is well thought of and crafted. Be it a bird’s nest, a model of the solar system on her head, or be it her meat dress, she never fails to grab attention. In fact, she will go to any extent to grab attention. In one of her interviews, she recalled an incident where, during her early days of struggle, she was playing at a bar (in USA) filled with drunken NYU students and no one paid a hoot to what she was playing. She says, “I started playing in underwear at the piano,” and suddenly everyone was looking at her and listening to her song.

Just creating a buzz is not enough; you need to know the right places to create the buzz. The audience of the future will be spending a lot of time in cyberspace. Whenever Lady Gaga makes an appearance, she does it with one intention – to create the maximum buzz there. With over 145 million blogs in cyberspace, more than 50,000 new blogs being created everyday and over one million new blog posts being posted each day, the internet is a very crowded place today. To get noticed, to be written about by maximum people, requires a very sharp marketing mind. Gaga has her moves scripted so well, for she knows exactly how to get talked about. Just a great product will not get you noticed. You need to get the tongues wagging. Gaga cares not whether or not you like her, all she cares aboutis the degree of buzz that every act of hers will generate. While she works on her music, she meticulously works on how to make clips that would be lapped up by YouTube, how to dress and what to speak, so that the twitter world will start chattering! Brands too have to ensure that if they want to survive, they must have a strong presence in the cyber world, for the audience of the future is going to be here.

Her every act is a practiced, well prepared and well targeted marketing gimmick, to help build the Lady Gaga Brand. She obsesses about every little detail and it pays. Businesses of tomorrow have to remember, that if their products are not being talked about, they would disappear soon, however good their quality.

CHANGE YOURSELF AND YOUR CUSTOMERS

To be constantly talked about, you need to keep doing new and different things. Your brand needs to keep innovating all the time to grab that “top-of-the-mind” awareness in the consumer’s mind. Be it Madonna, or Kishore Kumar, or Lady Gaga or Big B. They all kept experimenting, kept changing, kept reinventing themselves and dared to do things others would not. They survived. Probably a lot more talented artists didn’t.There is no perfect recipe for success. In today’s market place, brands need to move quickly. They need to know what’s cool, what’s new, and change themselves accordingly. At Cannes 2011, in June, Publicis & Contagious introduced a new concept called the “Five Percent Club”. They urged brands to take risks and invest 5 percent of their media spends into something different, something creative, outrageous and not just depend on the mundane, 30 second advertising commercial to build their brands. Heineken found a new way of engaging viewers during a football game. No, they did not just advertise, but introduced an interesting iPhone application, which rewarded viewers with points (that they could redeem later) every time they guessed the winner correctly before the game ended.

To survive, one needs to change their way of thinking. The companies of tomorrow will only be those who are willing to scrap conventional ideas, who are willing to try out new stuff and most importantly, who are willing to fail – just like Gaga who has never been spotted in an ordinary pair of jeans ever. She is always dressed to suit her image, for every second she is doing some different stuff – with just one purpose – to be noticed. Your marketing plan too should be such that every penny spent is for the purpose of making your brandstand distinctly apart from the competitor. Get noticed, you will get customers.

Until now, it was the job of the advertisers and marketers to change the audience. Before 1948, diamond rings were not synonymous with engagement or marriage the world over. Then came a campaign, “A Diamond is Forever,” and changed our thinking forever. Even in India, marriages used to be traditionally associated with gold jewellery, but De Beers, with its intelligent advertising changed that too. By linking the eternity of a diamond (it’s the hardest substance on Earth) to the eternity of a bond, it changed cultures. While everybody in America was manufacturing, marketing and selling long, sleek cars, the VW Beetle changed the people’s perceptions with the help of its “Think Small” ad campaign. Santa Clause used to be depicted as a skinny, stern, and scary figure, until Coca Cola created the chubby, cute and cherry Santa, and changed the perceptions of the world. All sports shoes were more or less similar until Nike changed it all. It is impossible to differentiate vodka on the basis of mere taste, but Absolute differentiated its product on the basis of its unique advertising and created a niche market where none existed. Marketers have changed audiences and their perceptions, but this new generation of customers is different & marketers need to change their ways to adapt to this audience.

Times are changing fast and so are the rules of marketing. Today, you need to stand out, shout out, and look out (for new trends) or else be prepared to be shut out (forgotten) by the consumers. The biggest fear for a brand is if it fails to get attention. Lady Gaga and other shrewd marketers know only one success principle, “Love me or hate me, but you can’t ignore me.”

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Noida CEO rules out hike in land compensation

July 27th, 2011
IIPM Mumbai Campus

With farmers on warpath over greater compensation for their acquired land, Noida Chairman Balwinder Singh on Tuesday said it was “practically not possible” to meet the key demand.

“There is no possibility of increase in compensation for land which has already been taken. If authority gives the hike to one village then the others too will demand. There will be no acceptable cut off date for such a hike. This is practically not possible,” Kumar said after meeting farmers in Shahdra village at Sector 41.

He, however, assured them that he will convey their demand to the state government. Giving in to demands of agitating farmers whose land has been acquired, Noida Authority had on Monday promised to give them five per cent of the developed plots from next week and regularise ‘abadi’ or populated sections.

Continuing his drive to pacify Noida villagers, Kumar, who was accompanied by Deputy CEO N P Singh, assured the farmers that there would be prompt grievance redressal. Realty projects in Noida Extension which comes under the Greater Noida Industrial Development Authority , including in Shahberi and Patwari villages, have come to a halt after the Allahabad High Court quashed land acquisition there.

The Authority is now facing a flood of litigation from farmers against land acquisition.

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Rajita Chaudhuri on ‘The Magic of Number 3 in Marketing’

July 6th, 2011

IIPM Excom Prof Rajita Chaudhuri

IT TAKES ‘3’ TO TANGO!

I’s summer once again and time to enjoy nimboo pani, mangoes, long summer  holidays, trips to cool places to beat the heat. But it seems the one thing that people love the world over is going out for a good movie. Yet, in 2009, the number of films released in theaters in USA dropped by 12%… Then came the biggest hit of all times – Avatar. Ticket sales zoomed. The number of people rushing to theaters increased to crazy levels. Reason? Well everyone wanted the catch the 3D version. Despite tickets of the 3D version being priced higher, 75% of Avatar’s revenues came from them. After all, it was the only 3D movie running at that time and people just couldn’t get enough. Avatar grossed $760 million, and Fox Studios, made all other production houses sit up and rethink. Fox had shown how to revive a business.

Movie theaters are today are filled with 3D versions of films. From ‘Cars 2’, to ‘Happy Feat 2’, to Steven Spielberg’s much awaited ‘The Adventures of Tintin’, all are getting ready with their 3D versions this year for your increased viewing pleasure, and also for increased box-office collections (hopefully!)It takes 3 to increase profits!

AVATAR – A SAVIOR!

An ‘Avatar’, according to the Hindu mythology, is a descent of a deity from heaven to earth with the specific purpose of bringing back righteousness (dharma) to the social and cosmic order. Avatar, the movie, couldn’t have been more appropriately named. It’s helping a lot of businesses survive, and proving to be an ‘Avatar’ for them.

The Consumer Electronics Show in Las Vegas is the most awaited gadget exhibition of the world. This year, almost every big brand had – yes, you guessed it – a 3D version of its gadget! Chris Yewdall, the CEO of DDD Group, which is the 3D consumer technology licensing group, said “…the market for 3D devices is rapidly expanding into other segments including PCs, tablets, and smart phones.” According to research, a growth of 132% is expected in 2012 with more than 100 million 3D TVs selling in 2014. Not surprising that from Samsung to Lenovo to HP, all have entered into partnerships with DDD. Toshiba is ready with its 3D laptop, Sony and Samsung with their 3D TVs, Nintendo with its 3DS video game. From 3D photo frames to 3D cameras, to 3D mobile phones, there seems to be a sudden boom in 3D devices. The best part is that most of them do not require you to wear the bulky 3D glasses to enjoy the 3D effects.

The battle between competitors now seems to have shifted to the 3rd dimension! 3D is now being marketed as the “novel” additional feature to lure customers away from competitors. Future growth in market share depends on the 3!

“IT’S 3D ALL THE WAY”

If marketers are there, advertises cannot be far behind. On May 27, 2011, Arla Foods-owned brand ‘Anchor’ decided to celebrate its 125th birthday with the launch of the first ever 3D cinema ad. It knew this was a sure shot way of grabbing headlines! When it comes to special occasions, 3D seems to fit the bill, for another company too went 3D to celebrate its 125th birthday.

On May 11, 2011, Coca Cola too completed its 125 years; and to mark the occasion, it covered its head quarters, a 26-story high building (402 ft) with canvass and projected 3D images showcasing its 125 years in the business. It ‘opened happiness’ in 3D!

This is not the first time that advertisers have experimented with 3D. In 2010, in June, the Sun newspaper became the first newspaper in UK to publish in 3D. It had a 3D page 3, a 3D editorial, and even 3D ads. It asked its readers to keep their 3D glasses (provided free with the edition) handy for viewing future editions with amazing 3D pictures of the Football World Cup. Last year, again in June, Shiyan Evening News brought out China’s first 3D Newspaper. Not to be left behind, in June last year too, India experimented with 3D too, with Mid Day launching special editions with 3D ads, followed by Rajasthan Patrika and Dainik Bhaskar. An expensive but interesting innovation; if used intelligently, it can be the tool for brands to help break the clutter and stand distinctly apart from competitors.

One medium that has been doing this very successfully is the billboard. Recently, Vodafone captured the attention of the passers-by with its adorable Zoozoos bursting out of billboards (in 3D) announcing the launch of its 3G services. For years, numerous 3D innovations on hoardings have attracted consumers and helped brands break the clutter. But the question is, for the other mediums too, is 3 their route to success?

For the manufacturing industry, it seems things will never be the same again, thanks to 3D. Soon, printers will be available that will print in 3D – or in other words, will allow you to manufacture and create things in the comfort of your home. From jewelry, to customized football shoes , to mobile phone covers to almost anything. This new technology is going to transform the whole business of manufacturing. Earlier, these printers were used to make prototypes. Today, more than 20% of the output of 3D printers is the final product. The future, as many see it, would have consumers downloading a design the same way as they download music, customizing it to suit their tastes and pressing “” to get the product of their own choice right in their homes! Who needs a factory now, to manufacture – just a printer will do!

THE MAGIC OF TRIANGLES

‘3’ seems to have a mystical magic attached to it. Be it movies or real life, having 3 people in a relationship makes for the most intriguing of stories. Be it the royal triangle of Prince Charles, Princess Diana and Camilla or be it some of our greatest romantic films. If there is a triangle, the effect is magical.

Hollywood (with its ‘Gone With The Wind’ and ‘Casablanca’) to Bollywood (with its ‘Silsila’ and ‘Saagar’) viewers have been glued to the screens on the promise of 3. Triangles have an irresistible and mysterious charm.

Be it love triangles or the Bermuda Triangle, which for years became the source of supernatural stories, with popular folklore blaming paranormal activity to be responsible for the alleged disappearing of several aircraft and ships in that part of the North Atlantic Ocean. The Bermuda Triangle mystery was one story everyone wanted to believe. It was as fictitious as the love triangle of the movie Titanic, yet they both succeeded in intriguing the viewers and making lots of money.

THE RULE OF 3

In fact it is the ‘rule of 3’ which has a lot of significance. According to an old saying about running of businesses, “the first generation starts a business. The second generation runs it. The third generation ruins it!” So, if your business can successfully survive the 3rd generation, chances are it will live, for that means you have planned well. After all, only about 13% of businesses make it successfully past the third generation!

The rule of 3 applies not just to business, but art too. Every budding artist or photographer is told of this rule, which basically says that one must breakdown an image, a composition or a blank canvass into ‘thirds’, both horizontally and vertically to make a grid with 9 parts. The theory states that your focal points of the composition should be placed in the intersection or along the lines of the grid. This makes the photo/composition most balanced & beautiful. For professionals, the ‘rule of thirds’ becomes second nature & all their compositions follow it. It’s said that this rule is derived from the ‘Golden Ratio’. In fact, Mario Livio has written a complete book that shows how the Golden Ratio and “PHI” have influenced our lives. The book is titled “The story of PHI, the world’s most astonishing number”. He says that even Mother Nature follows this rule. It is this that determines how a sunflower’s seeds grow, or determine the path a hawk takes while diving for its prey. It even determines how the spirals in a spiral galaxy are laid out.

Beauty too is defined by this rule of 3, for it provides symmetry to things; and it’s said that symmetry is what makes things beautiful. Be it a face, a body or a building. One reason that the Mona Lisa has remained so irresistible for decades is because it’s composed of around 3 different rectangles. Vinci was an expert in geometry & the Golden Ratio can be seen in all his paintings. Our most famous ancient architectural wonders, from the Taj Mahal to the Pyramids, have all followed this rule of 3 to bring symmetry & hence beauty to the structures.

There is definitely something about 3. Look at your palm, each of your fingers are divided into 3 sections. Your body too follows the Golden Ratio; and it’s God’s most beautiful creation.

Be it business or movies, art or advertising, 3 is the magic number to remember. Two maybe is good company but three is not just a crowd – it could be your mantra to success. If you want to dance your way to success, remember, it takes 3 to tango!

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THE NUMBER ‘3’ SEEMS TO HAVE A MYSTICAL MAGIC ATTACHED TO IT. BE IT MOVIES OR REAL LIFE OR BUSINESS, THE NUMBER 3 SEEMS TO BE DEFINITELY PLAYING AN INTRIGUING PART IN DEFINING SUCCESS STORIES 


Girls not safe in Delhi: A Young Girl Raped by three

July 5th, 2011

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In yet another incident of rape in a moving car, three young men allegedly assaulted a 16-year-old girl for about six hours in north Delhi, after abducting her from a crowded place, recently. The victim has alleged that she was burnt with cigarette butts every time she tried to seek help and was even filmed while the crime was being committed. The accused finally dumped her near Peeragarhi late at night, threatening to release an MMS if she reported the matter to the police. One person, who is said to work in a shop in the Sabzi Mandi area, was arrested late on Monday night while two are still absconding.  According to the police, the victim is a student of Class 11 in a government school and lives in the Malkaganj area with her parents, two elder sisters and a brother. Her father is employed in a lower-rung job in a BPO. “She was returning from the Kamla Market area after tuition and had reached the Ghanta Ghar area near Sabzi Mandi, usually a very crowded place, when the incident took place,” said the investigating officer. He added that the girl alleged she was abducted around 5pm and it was not until 11pm that she was thrown out of the car. “The girl has not been able to tell us about the route taken by the accused to reach Peeragarhi, several kilometers from the spot,” added the officer.

The victim told reporters she was walking down the road when a white Maruti pulled up beside her. “One of the youths in the car was the brother of one of my classmates whom I have known for the past two years. One of them was driving the car while the other two were sitting in the rear. One of them tried to pull me inside the car all of a sudden. I tried to pull away, but they tugged at my bag and pushed me inside the car. Every time I tried to roll down the window, they burnt me with cigarettes. I was thrown out of the car late in the night after they threatened to release an MMS if I complained,” the victim alleged.

The victim’s father said the family was “shocked” when their youngest child refused to talk to them after returning home late that night. “She was just crying, refusing to go to school. Her sister found out about the burns on her body and coaxed her to come out with the truth. It was then that we approached the police,” he said.

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Thousands of crores worth treasure found in Kerala temple

July 2nd, 2011

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The legend of El Dorado was definitely not set on the Sree Padmanabhaswamy temple. But the seven-member panel, which is drawing up a list of assets at the famed shrine here, had a feel of the lost city of gold as they set foot in one of the two secret vaults located inside the sprawling granite structure which gives the Kerala capital its name.  On Thursday, the team assisted by personnel from the fire services and archeology department opened the locks of vault A to find a narrow flight of stairs leading down to an underground granite cellar. Oxygen was pumped frequently into the chamber and artificial lighting provided to enable the observers to work inside.  What they saw inside was startling, sources said. Gold coins dating back thousands of years, gold necklaces as long as nine feet and weighing about 2.5 kg, about one tonne of the yellow metal in the shape of rice trinkets, sticks made of the yellow metal, sack full of diamonds, gold ropes, thousands of pieces of antique jewellery studded with diamonds and emeralds, crowns and other precious stones lay scattered in the chamber marked ‘A’. 

There were also sovereigns bearing the 1772 seal indicating they were from the reign of the then native king Karthika Thirunal Rama Varma. There are a total of six vaults marked A to F in the shrine. The A and B cellars have never opened since 1872.

Reports said the value of the recoveries so far from vault A alone may exceed over Rs 50,000 crore. This doesn’t take into account their antique value. With chamber B, yet to be opened, speculation was rife that the shrine would pip Tirupati Balaji, who too has been assessed at a little more than Rs 50,000 crore to a distant second. No official confirmation has been forthcoming on the value of the recoveries.

Retired Kerala high court judges — Justice M N Krishnan and Justice C S Rajan — appointed observers by the Supreme Court said, ”It’s difficult to give an exact date about when the stock-taking would be completed. The B and E vaults remain to be opened. We think it may take another week.”
 
Asked about the value of the assets, Justice Krishnan said the committee was drawing up the inventory of items and were not determining their price. The panel had set out on the job on June 27 and opened three vaults marked C, D and F till Wednesday. Assets found in these chambers were estimated to be worth over Rs 1,000 crore.

The wealth discovery has raised questions on the shrine’s security. As of now, the internal security is managed by the temple employees, but this may be inadequate in the light of the events.

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IIPM Prof. Rajita Chaudhuri on ‘MAINE KAROO TO CHARACTER DHEELA HAI!’

June 22nd, 2011

IIPM Professor Rajita Chaudhuri

What makes this song so entertaining? Is it Salman or is it the lyrics or both? Probably both. The words were as important as Bhai’s unique style in making it such a big hit. Mind it, the language you speak can change the fortunes of your brand, your company and your movie!

MUNNI AND SHEILA, TO MCDONALD’S & SONY

Language has the power to attract and this new language has taken everyone in its grip & its here to stay. From Bollywood to the business world, from babes to brands, everybody is using it. Hinglish is the language of today. It’s trendy, young and happening and it’s keeping the cash registers ringing for all who use it. Today’s most popular songs – from “Munni darling” to “Pappu can’t dance saala” to “My name is Shiela” and the current craze “…Character dheela hai” – have Hinglish lyrics. It makes the songs catchy and very entertaining and the audiences love them.

Not just Bollywood, smart businessmen the world over have realized that it’s this “street English” that works like magic to attract the consumers, so much so that even foreign brands are speaking it. Pepsi now says “Youngistaan ka wow!” Cadbury says it is not just a chocolate but “meetha” to be had after meals (a typical Indian custom). Domino’s for years has been asking “Hungry kya.” Lehar says “Control nahi hota,” and they all have successfully managed to connect to their customers! The verdict: The one who speaks the language the customer loves, rules.

HINGLISH – FOR SURVIVAL

“Kitne aadmi ko text karna hai?” Wondering which company’s tagline this is? Not Airtel, Aircell, Vodafone or even Idea. It’s the tagline of Rogers, Canada’s leading telecommunications company. Foreign brands too are using Hinglish to reach out to the Indian consumer in foreign lands. Bell Canada called on its consumers to “Put some bang in your Bhangra” as it celebrated Baisakhi with them in Canada. Across the border in America, McDonald’s sent small cards to various Indian households asking them to taste its ice-creams and shakes, with a tagline, “Taste ki baat hai.” And the Indian- American population loved it.

Wells Fargo used Hinglish too, on its hoardings in America to reach out. “Safalta aapki, solutions hamare” was the tagline plastered on various billboards.

Hinglish today is a global language and even the Brits have accepted it. Demos, an influential British think-tank, came out with a report stating language blends like Hinglish were the way forward, adding, “With non-native English speakers set to top two billion in as little as five years, Britain’s influence, relationships and access to markets across the globe are at risk unless we change our outmoded attitude to language.” It’s no more the Queen’s English; rather, to survive, one needs to master “The Queen’s Hinglish,” the new language of the new culture. This is the new law of survival. This is the way to reach out to your customers.

CHANGE YOUR PRODUCT, NOT JUST YOUR LANGUAGE

A famous Indian proverb says, “If you live in the river, you should make friends with the crocodile.” The one who adjusts best, wins. The one who understands not just the local language, but the local culture and way of life too, beats competitors. When Whirlpool launched its washing machines in India, it realized they were not suitable for washing saris. It immediately redesigned them to suit local preferences. KFC today has a vegetarian thali. An outlet that gained popularity because of its fried chicken, has removed chicken from some of its dishes to suit local tastes. Smuckers Foods of Canada has a ‘Golden Temple’ brand of atta, for the brand name – leaving the political incorrectness of it aside – plays a big role in motivating NRIs to reach out for it.

Intelligence is not measured by IQ scores, but by one’s ability to adapt. The most intelligent species are those that have found ways to adapt, and no one has adapted better than humans, who have learnt to adapt to almost any situation, any climate – so have some of the most successful brands. Nokia made dust resistant keypads for the Indian market. Sony built dust resistant TVs for India. HLL understood the rural consumer and introduced shampoos in sachets priced at Re.1, which became big money spinners for the company. Subway serves no beef in India.

The biggest of global brands with the best of products had to think local and even change some of their best strategies to succeed in foreign lands. The ‘Dell Dude’, a know-it-all, speak-fearlessly-to-strangers, kind of character was used by Dell on American TV – and he was a big hit. But this cool guy was not featured in Japanese ads for they would not appreciate a character like that.

Unilever launched coconut ice-creams with fruits in Bangkok to suit the Thai palette. Wall’s ensured that its ice-creams tasted different in Asia; no wonder in 2000, its share of the Asian market was 41% as compared to 15% of Nestle’s. Disneyland realized that if it had to make money in Hong Kong, it had to lower its prices, change its decor and settings to suit local tastes. Starbucks is making sure its outlets blend with the culture of the place and look less foreign. Just because it worked in one place is no guarantee that it will work everywhere, and brands should be ready to discard even their best ideas if they don’t match the local market’s choices.

Maxwell House Coffee was one of the first to realize that it pays to understand local culture. It was one of the first to pitch its coffee directly to the Jewish consumers. Nine years back, it noticed that sales of coffee fell drastically among Jews during ‘Passover’, a Jewish festival. It quickly hired an Orthodox rabbi who declared coffee was a berry (a fruit) and hence was totally acceptable to be had during the 8 days of Passover. It even came out with a booklet, ‘Passover Haggadah, Brought to you by Maxwell House’. This instantly made Maxwell an integral part of the Jewish community and its traditions. Today, anybody who wants to get instructions of how to celebrate Passover reaches out for Maxwell’s booklet, which can be picked up for free from the ‘Passover aisle’ or the ‘coffee aisle’. The very same coffee aisle which some years ago no Jew looked at during Passover, adapted and survived.

The ‘Dirt is good’ campaign of Unilever started in UK, but the company took extra efforts to ensure that the campaign was adapted to suit the local cultures of different countries; and it become a hit the world over. ‘Daag ache hai’ was just as loved by everybody in India.

Nike, Coca Cola and many other MNC’s entered India with their best global advertising campaigns. None worked and succeeded like the ‘Bleed Blue’ or the ‘Thanda Matlab Coca Cola’ campaigns, which instantly made the brands a part of the local culture.

Similarly, Dove’s ‘Real Beauty’ campaign succeeded in the West, but failed in China and Japan, where traditional views of feminine beauty still hold strong. Wizard of Oz, the wonderful children’s book has been translated into 40 different languages but adapted to suit local cultures. The Tin Woodman was replaced by a snake to suit the Indian culture; in the Russian version of the book, a man-eating Ogre was introduced.

Motorola launched a phone for the young in India and named it Moto-Yuva, and its key feature was a Hinglish T9. With SMS catching up, the company ensured its brand was in-sync with the language of the youth. Brands that adjusted, stayed; others vanished. Bollywood has adjusted too. More than 30 films released this year have Hinglish titles. ‘Always Kabhi Kabhi’, ‘Bhindi Bazaar Inc’ to ‘Short Term Shaadi’, all are riding on the popularity of Hinglish to make their films sound young, trendy and interesting. It’s the title (much like the tag line in advertising) that matters too – not just the stars.

It’s said the wise are like water, which moulds itself according to the pitcher. Shakespeare never hesitated to modify theEnglish language and coined almost 1600 new English words, borrowing freely from French, German, Latin etc to help him describe better and make his narratives more engrossing and effective. Even though a lot is being debated about whether Hinglish is good – for eventually it distorts both Hindi and English – but as marketers, we need to know the pulse of the audience; and he loves this language. So do not hesitate to change and adapt to make your marketing plans more effective… Even Shakespeare did it and no one questioned him!

Adapt to the local language, the culture, to sell your goods and ideas; and if anyone points a finger, well, sing in Hinglish, “Shakespeare kare to OK, maine karoo to saala character dheela hai!” Change your language, adapt your products and you will not only survive, but lead!

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Pension age limit for BPL lowered to 60

June 10th, 2011
More people living the below poverty line  can now avail of old age pension with the Union cabinet on Thursday lowering the age limit for the purpose from 65 to 60 years. The lowering of the age limit, which is effective from April 1, will benefit an additional 72.32 lakh people in the age-group of 60-64 years. Thursday’s decision would lead to an additional expenditure of Rs 1,736 crore for providing old age pension of Rs 200 per month per beneficiary in the age group of 60-64 years.

As of now, about 169 lakh people aged above 65 years and living below the poverty line are beneficiaries of the scheme. The Cabinet also approved enhanced pension (central assistance) of Rs 500 per month for those aged 80 years and above and living below the poverty line. It is estimated that 26.49 lakh people would become eligible to receive this enhanced central assistance.

For providing the enhanced pension of Rs 500 per month, the additional outgo for the Centre would be Rs 953 crore.

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PM likely to sign land accord with Bangladesh

June 9th, 2011
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Efforts are underway to finalise a land boundary agreement and a river water-sharing agreement between Bangladesh  and India  by the time Prime Minister Manmohan Singh visits Dhaka  later this year.

This was indicated by foreign secretary Nirupama Rao after a series of high level meetings in Dhaka over the past couple of days. Talking to journalists in Dhaka on Tuesday, she said, “Both sides have made considerable progress in implementation of the joint communiqué since the visit. Implementation of projects under the $1 Billion line of credit (LOC) from India has been high priority for both sides. We have just conveyed our concurrence for a number of projects under the LOC in railway infrastructure and the purchase of buses for the city of Dhaka. These can be implemented immediately.”

Rao said there was substantial progress in talks on power grid connectivity with Bangladesh. India has committed to supplying 500 MW of power — 250 MW of which will be at a preferential rate — to Bangladesh, starting 2012. India and Bangladesh plan to set up a high technology joint venture thermal power plant of 1,320 MW capacity in Bangladesh.

India, she said, had also raised the annual duty-free quota for Bangladeshi garments to India from 8 million to 10 million pieces. Bangladesh has felt that this was paltry and India could easily have accommodated double the amount. Rao said, “Cooperation to upgrade Bangladesh state transport institution is progressing well. Both sides are working on several projects to improve trade infrastructure and connectivity. A new LCS at Fulbari-Banglabandha was opened in January and India has now undertaken to set up five Integrated Check Posts.” Meghalaya will start border haats soon, she added. On the river water-sharing pact, she, however, would not disclose the percentage of the water to be shared, saying the issue will be resolved at the highest level, meaning by the two prime ministers. “I won’t discuss the framework or percentage of the water share Bangladesh will receive from the Teesta river. On the killing of Bangladeshi nationals by Indian border guards at the border, she said they are concerned about it and a way will be worked out to stop it. The Indian side has already decided to use non-lethal weapons to stop loss of life in some areas on an experimental basis.

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