BPOs are one of the biggest job providers in India. Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.
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Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization. However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.
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BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.
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Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.
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E SERVE
Location: Goregaon, Mumbai
e-Serve, is a wholly owned subsidiary of Citibank International. They sometimes recruit CAs for the Team Leader position, because almost all processes are banking and finance related.
Entry Mechanism:
Group discussions, Aptitude Test & Personal interview.
Also takes undergrads.
Pay Scale:
Freshers earn around Rs.10K while experienced people can earn up to Rs.18K.
Processes/Projects:
Triton, Crest, Sunshine, UK Cards, Legal Eagle and Bullet Train.
Transport:
Home pick-up/drop from 10pm to 6am. The station transport is regular.
Other Facilities:
A huge canteen is coming up, and will have a counter for ‘Health Foods’. Meanwhile employees are served free food in a small makeshift canteen. Dinner is served from 9.30pm to 1.30am while breakfast time is 2.30am to 6am.
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IYG(Its Your Group)
Location: Borivali, Mumbai
IYG stands for Its Your Group, a small-time call centre.
Entry Mechanism:
There’s a Grammar Test, Listening Test, Typing Test and then a Personal Interview.
Sometimes a telephonic round is also held.
Pay Scale:
Undergrads can expect around Rs.8K, while graduates without experience get Rs.11K. Experience can get you not more than Rs.14K.
Processes/Projects:
It has UK processes like J.D. Williams and ICM, which is a outbound research process.
Transport:
Since there are all UK processes, home-drops are provided up to Mira Road and Vashi.
Other Facilities:
There is no canteen and employees usually order food from outside.
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http://classifieds.mybandra.com/browse/Jobs/151/Medical_Health_Care
http://classifieds.mybandra.com/browse/Jobs/115/Part_Time_Freelancer
Sales Men and Sales Girls Jobs : http://classifieds.mybandra.com/browse/Jobs/154/Retails_Sales_Men_Sales_Girls
Secretarial Office and Staff Receptionist : http://classifieds.mybandra.com/browse/Jobs/162/Secretarial_Office_Staff_Receptionist
Teaching and Education Jobs : http://classifieds.mybandra.com/browse/Jobs/153/Teaching_Education
http://classifieds.mybandra.com/browse/Jobs/159/Telecom
http://classifieds.mybandra.com/browse/Jobs/227/Travel
http://classifieds.mybandra.com/browse/Jobs/149/Web_Designers
SITEL
Location: Saki Naka, Andheri, Mumbai
Headquartered in Atlanta, Sitel is mainly known for its technical processes. It also has a branch in the Philippines.
Entry Mechanism:
An Interview or a GD, Grammar Test, Computer Test, Telephonic round followed by a final Interview with the Team Leader or the Operations Manager.
Pay Scale:
For a non-tech position, freshers can expect a gross of Rs.13K, which goes upto Rs.18-19K, depending on experience. For technical positions, the salaries are higher. Salary includes food coupons worth 250 bucks.
Processes/Projects:
Dell is the biggest process here, along with GMCA.
Transport:
There are centralised pick ups and drops from Ghatkopar, Kurla and Andheri stations. Odd timings get home pick-up and drops. The vehicles are Indicas and Sumos with some Scorpios!
Other Facilities:
A regular cafetaria.
SUTHERLAND
Location: Opp. Just Parathas, Malad, Mumbai
Sutherland as a BPO is less than 2 years old in Mumbai, although it’s already a big name in South India.
Entry Mechanism:
There’s a Grammar Test, Technical Test, and two personal interviews - one with HR and the other with the Team Leader or the Operations Manager.
Pay Scale:
It pays around Rs.10K for a fresher and about Rs.19K for the most experienced candidate with troubleshooting and other technical certifications.
Processes/Projects:
HP, Dell and Symantec.
Transport:
The station transport is regular. Home pick-ups/ drops for those who work between 10.30pm to 6am.
Other Facilities:
A regular canteen.
TRANSWORKS
Location: Chandivali, Andheri, Mumbai
TransWorks is a part of the Aditya Birla Group.
Entry Mechanism:
Two Grammar Tests, a Listening Test, a Typing Test, a PERSONAL INTERVIEW with HR and a final personal interview with the Operations Manager.
Pay Scale:
Pays around Rs.9K gross for a fresher.
Processes/Projects:
The most prestigious project is Discover, a credit card selling project. Other processes include j2, Citibank, CallWave, Travelex and a web process called Columbia House.
Transport:
There are home pick-ups/drops from 10.30pm to 6am.
Other Facilities:
Employees get food coupons worth 450 bucks.
Media_Advertising in Bandra
http://classifieds.mybandra.com/browse/Jobs/151/Medical_Health_Care
http://classifieds.mybandra.com/browse/Jobs/115/Part_Time_Freelancer
Sales Men and Sales Girls Jobs : http://classifieds.mybandra.com/browse/Jobs/154/Retails_Sales_Men_Sales_Girls
Secretarial Office and Staff Receptionist : http://classifieds.mybandra.com/browse/Jobs/162/Secretarial_Office_Staff_Receptionist
Teaching and Education Jobs : http://classifieds.mybandra.com/browse/Jobs/153/Teaching_Education
http://classifieds.mybandra.com/browse/Jobs/159/Telecom
http://classifieds.mybandra.com/browse/Jobs/227/Travel
http://classifieds.mybandra.com/browse/Jobs/149/Web_Designers
