Switzerland Tour Zurich Airport

The
Swissair flight made a smooth landing at the Zurich international
airport.We went through the immigration really fast and gathered
around the conveyer belt to collect our luggage.After thorough
checking,it was discovered in the final count that one suitcase was
missing.It rang alarm bell because it contained winter clothing and
foodstuff too.We immediately rushed to the lost baggage
counter,located nearby the conveyer belt area,dismayed and
apprehensive about what would happen if the baggage was not traced.

The Swissair
official at the counter calmly heard us out,apologised
that we are being inconvenienced and showed us a chart showing colour
photos of different types of suitcases and asked us to identify which
make or model resembled our lost baggage.We were nonplussed when he
asked whether the suitcase belonged to a man or a woman- what
difference does it make to a lost baggage? The answer surprised us -
he gave us a complimentary gents bag, since our man’s baggage was not
traceable. Meanwhile,he searched in the airline’s online computer
system on the basis of our booking luggage tag and said most probably
the lugagge has been mistakenly left at London heathrow airport and
should fly down by the same evening to Zurich.A computerised receipt
of the lost baggage was handed over,with a request to confirm same
day evening over phone the exact status of the same.

To our huge relief
and amazement-the lost baggage was hand delivered to our Luzern hotel
next day afternoon without any charges .This incident proved to us
the oft heard world class standards of swiss efficiency and
hospitality.

We walked out of
the airport building,towing our 15 suitcases on airport
trolleys,crossed over a road and entered the opposite building
housing the Zurich airport train station at the basement.We were in
a hurry, since our direct train to Luzern was due to leave in some
time.In our hurry,we forgot to look for elevator
and I decided to put the luggage trolley on to the escalator
going down and immediately regretted the decision.It was very
difficult to bear the weight of the luggage tilted downwards,with the
suitcases precariously perched over each other,
which may fly off any moment and hit the person travelling down on
the escalator. Luckily, nothing happened and I reached the lower
level safely.