Archive for the ‘Business’ Category

Web Socialising at Work Place

The use of social networking sites at work place has become a habit to many office goers if they get a chance.  This networking sites are created in such a way to make you addicted.  You log in to a networking site, for example, Orkut and you get to see your friends who are online and start talking with them in Google Talk, which is now within the site.  This can be done while you checking the Google Mail.  There is a website called way2sms where you can talk logging into Google and Yahoo IDs.  There are attractive communities where you can interact with thousands of people by posting your message.  You can watch videos from different profiles provided they are accessible and if they are in your friends list or sometimes restricted for outsiders who are not your friends.  You can get friends who have the same hobby as yours.  You get in touch with hundreds of likeminded people and develop a network as per your mentality and cultural background.  So here comes the addiction when you cannot live for a moment without it.  Even mobile phones can be used for Orkut, Facebook, etc. just by downloading an application.  So every time you are online and in touch with people around the world!  If some one stops you from using the networking site, he becomes a nuisance to you.  You boss wants productivity and so I have seen companies installing software to block the networking sites.  It is always a better option not to use it in work place and it helps you concentrate more on work.  On the other hand, the addicts of networking sites never think that their work is going fine, so why the ban on the sites.  But the level of work the company wants and the level of competition the companies face is really tough.  So it has become a matter of survival.  Therefore whether to use it or not to use has become a million dollar question.

 

I used Orkut a lot and had reached 830 friends and it included people from countries like India, Brazil, United States, etc.  I have now reduced it to 150!!  Still I am not sure all are genuine profiles.  But gradually I realized most of them are fake and create five or six IDs.  There are many fake profiles in a networking site and in this world, anyone can copy your profile and create a profile like yours copying your photos.  Even my friends' account have been hacked and I have seen my account hacked too.  So it is better you leave the fake world and make friends in your office and neighbourhood whose help will bring joy and satisfaction in your life.  About using networking sites from home, my advice is to keep it private at home or from cyber café.  At your leisure time, you do as you like but at work, concentrate on work because always remember work is something that will bring prosperity in your life with the blessing of God will always be with you.

 

Keeping in touch with your favorite friend is a good habit.  Take my example, I work in a medical transcription company, the company allows access to networking sites but I rarely take such an opportunity to open Orkut or Facebook.  The home or cyber café is the right place to do that.  A Boston based firm conducted a survey on the effect of the social networking at the workplace.  The report states that the productivity is hit hard and it reduces 1.5% of productivity as the output of the employee and the organization is dependent on a number of factors.  It could be because of lethargy or disenchantment.  In my opinion, people become so de-stressed that they come to an inertia of rest rather than inertia of motion.  Do you remember Newton's First Law? Yes, that is exactly what I mean to say.  As per the Third Law of Newton, the reduced productivity will affect the employee's incentive for the month and finally the increment.  Taking work casually comes due to a casual attitude and in a workplace, being over relaxed will leave you sidelined for further promotion in your job.  The social networking includes a wide range like talking over the phone, texting, e-mail, and good old-fashioned personal interaction.  The employers have not put restriction over the use of phone and stepping out of lunch.  But they are regarding the networking sites as a menace in the workplace causing reduced productivity.  But from the humanitarian point of view, social networking does not make life mechanical and insular.

 

If you spent a few minutes with the help of networking sites will help develop new contacts, which will enhance productivity.  A recently conducted research at the University of Melbourne stated that 9% time spent on the internet at work for fun increases the productivity.  If an organization is friendly to the employees, then there will be no dearth of productivity as per the Melbourne study.

 

The use of networking sites are work place should be restricted.  It is better to use at home or cyber café and after all your future is in your hand, and it is always better to do work first and play games and chat in the sites later.  In this competitive world, if you get sacked for your addiction, you will lose confidence in life.  This should not happen and so the priority must be work.  I have realized this 2 years later.  I was also an addict like most people but now use it mostly in cyber cafes or home.  It is better to develop real life friends, take the friends of your networking sites as many as possible and talk over phone.  This develops a good habit of talking with the person and a good style of talking is highly valuable and people will love you more if you talk over phone rather than leave a message in the networking site, which is rather a cool option.  If the person in your networking site does not reveal his/her real identify, then just delete the individual.  When solving cyber crimes, the detectives see who are the friends and your name probably will crop up being the suspected person's friend.  So it is better to avoid fishy profiles.

 

Hospital Administration contact program day 2 (part 1)

Contact Program Day 2

 

31/7/2007

 

Dr. P.S. Reddy

 

Hospital Administration

 

Beautifying the Mind —- Edward De Bono

 

Functions of Management:

 

PODSCROB (acronym denoting planning, organizing, directing, etc.)

 

Intensive care therapy is very expensive.

 

Hospital Laws and Medical Ethics

 

It is very important as on the basis of this a number of litigations are made for improper service in healthcare.

 

Legislative body makes the law.

 

National Laws:  Indian Penal Code, Welfare Code, and Administrative Code.

 

Implied consent:  A consent that is not told but is implied, say when a patient visits a doctor, the implied consent is the patient wants treatment, so tests are done by injecting syringes and blood taken, etc.

 

IPC sec. 90 —- Consent

IPC sec 88 —– Medicine

IPC sec 80 —- Accident in doing a lawful act

IPC sec 92 —–Act done in good faith for benefit without consent

IPC sec 320 —- grievous hurt

IPC sec 336 —– rash and negligent act endangering life

IPC sec 304 A —–Causing death by negligence

IPC sec 269 and 270 ——Negligent act likely to spread infection of disease.

 

Indian Medical council  act 20 —– confidentiality

 

Break the bad news — it is difficult for a doctor to tell the bad news of the disease to the patient, say if he suffers from blood cancer or any thing like that.

 

The method is called SPIKE:

S—-Setting up

P —- Perception.

I — Information.

K —– Knowledge

E—- Empathy

 

Terry Schiavo Case

 

——She was a model who wanted to be slim.  She wanted to be slim so she vomited food after eating called bulimia (a form of eating disorder).

—–Teenager with bulimia

——Potassium (K+) deficiency —it lead to cardiac arrest.

——Anorexic brain damage in 1990

——Removal of feeding tube.

——She died on March 31, 2005 due to dehydration.

 

Mary and Jodie

 

—-they are conjoined twins

——Mary uses Jodie as life support machine

——Separation might kill Mary as Jodie uses some organs of Mary to survive.

——continuation will kiss both.

 

 

 

 

 

 

Pratanu Banerjee’s Hospital Administration Contact Program Day 1

Contact program Day 1

 

Dr. P.S. Reddy

 

 

 

We spent 3 trillion dollars on healthcare around the world

In US, 1.3 trillion dollars spent on healthcare.

 

In terms of expenditure, US ranks 37th, 36th Puerto Rico, Slovenia 38th.

 

Functions of management:

  1. Leadership
  2. Delegation
  3. How to get along with people.

 

Concept:  Transaction Analysis.

 

Management was there in the building of the Pyramids of Egypt.

 

Transaction Analysis was proposed by Eric Berne.

Eric Berne was a Swedish Psychologist.

He wrote a book called: "Games People Play."

 

 

Penfield did research on temporal lobe epilepsy

 

He stated that human mind is like a small tape recorders.

Human being has multifaceted personality.

 

Transaction is the basic unit of human interaction.

 

Ego

Superego —- Controlling/restricting.

Id—— Intuitive/instinct behavior

 

He found that out of 100, words share 7%, body language 55%, and paralingual the rest.  It shows that human body language has a major role to play in the human communication.  We get to know more about body language:  http://en.wikipedia.org/wiki/Body_language

 

There are 3 types of ego:  http://en.wikipedia.org/wiki/Ego

 

Parent Ego

Adult Ego

Child Ego

 

Ego?behavior thoughts and feelings

 

Parent ego—– nurturing parent

                ———critical parent

 

Child ego— can be divided into happy child and destructive child.

Destructive child can be divided into Rebellious child and compliant child.

 

Parent ego ' Taught concept of life.

                —–Child ego— felt concept of life.

 

Sigmund Freud  was an Austrian Neurologist and Psychiatrist (http://en.wikipedia.org/wiki/Sigmund_Freud)

 

It is always advised to use soft words in hard arguments.  In a hard argument, when the manager talks in a soft tone.  He gets the situation under control otherwise it would be a total chaos. 

 

Building Adult Ego:

 

—-Recognize your child

—–Recognize your parent

—–Recognize others child

—-Be sensitive to child in others

—–Count ten.

—–When in doubt, leave it out.

 

Thomas Harris—-Life Positions

 

I am ok. You are ok. —-natural child

 

Strokes —- gives recognition

A stroke can make you feel good or bad.

People work hard for strokes.

Argument is worst sort of conservation.

 

 

 

 

 

 

 

 

 

 

 

Reward for Hard Work

 

Today I got the long awaited reward for my hard work in my company, Infovision Software Private limited.  This is the company that helped me grow as a medical transcriptionist in my life.  It is my first profession and the place where I got the training for 6 months.  I then became a trainee in this company and became a permanent employee.  The company has helped me to be a good transcriptionist. I got an inclement paper and I felt very happy for the toil I had done in 3 shifts.  I attended regularly and did my job dutifully accomplishing my targets.  Like marketing, in back office, we have targets based on the employee's working capacity and in my case it is 500 lines.  I used to work extra when there are good dictators.

 

A profession of medical transcription involves writing reports by listening to audios and creating reports as per the client's demand.  We type these reports and these are then edited by a group of people known as editors and finally its quality evaluation done by quality analysts.  The company sends the file and if the audios are of poor quality, the file number is mentioned and a mail is send to the client.  The clients are the  American Hospitals.  We do jobs in morning, afternoon and night shift. 

 

The work as a medical transcriptionist involves a lot of patience in listening to the doctor's voice file.  The files are written and edited by the transcriptionist and then sent to editors and finally to quality analysts.  Patience and a good understanding of the medical jargons are the essentials in this field.  For this understanding, one needs to search the internet and the medical websites.  The proper search leads to the actual results and then these are applied tactfully to make the files accurate.  Accuracy is important and it is the only way a transcriptionist grows to become the editor and furthermore into a quality analyst.  Hard work and dedication are the key to success.  A dedicated person who works without looking at the clock will succeed in this profession.

 

In my company, the employees are cooperative especially the editors who take care of the transcriptionist and give them relevant feedback.  Feedbacks taken positively will enhance the growth of the transcriptionist. Once  an employee is accustomed with the work, his work becomes gradually easier.  Another point is the variety in job and one constantly needs to be updated about the new rules and regulations of the work.  New hospitals jobs come and one should not be nervous about the novelty and should take it as a challenge. 

 

This job of medical transcription done with dedication will help a person grow and it will help him become a skilled professional in the field.  The job requires  a lot of concentration, patience, and listening skill.  English language skill is essential and in this case, knowledge of American grammar and spelling is mandatory.  For example, the Americans spell "color" and the British spell "colour."  This is taught in training and as one gains experience one learns the nuances of the job. 

 

This job involves a lot of dedication and the worker loses social life especially family life.  In an ordinary job, it is 5 to 6 hours. But this job can go on 10 to 11 hours.  But where lies the satisfaction? The satisfaction comes when we think that some people will get the benefit and the hospitals will get the benefit.  Doing extra job from the worker's side means more income if the job is well done and also gain from the part of the client. 

 

The reward for hard work is always definite in case of a medical transcriptionist as for the extra number of lines he will type, he will get incentive as per the rate fixed by the transcription company.  In our company, it is good.  This incentive will encourage him to work more.