I have had an opportunity to live in North America for few years. One of the striking difference between the two worlds is level of customer service that leading businesses provide. In North America, even if late, you can expect an apology letter from head of the organization (my personal experience) where as in India, no one cares.
My recent experience with ICICI bank is a glaring example of complete apathy by senior level management towards customer service, particularly NRI division.
No one wants to apply their mind in understanding customer need, no committment and no involvement. Simply do your job, take fat salary and will see if the problem is unresolved.
Any one who reads this post should think twice before dealing with brand name companies in India, particularly ICICI Bank
ICICI Customer Service sucks
Posted in Business.
– June 27, 2007
One Response
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Hi
I”m another exasperated customer of ICICI Bank
I”ve placed instructions, with one of the RMs at ICICI, Abu dhabi, United Arab Emirates to invest my funds into the IOIF Mutual funds of ICICI, some 20 days ago (approx ) and till date I have NOT even received the contract note !!
I am totally un clear on
(a) whether the funds were invested ?
(b) If so at what NAV etc …
In the meanwhile the Indian Market has been moving up rather fast !!
My repeated calls to the concerned RM at ICICI, Abu Dhabi have been met with polite replies like “…everything is fine..”, “…you will soon get a reply..” and so on, though NOTHING has happened ..
Do any of you know the Chief of ICICI’’s international operations ?
I wish to register a complaint … or at least track my funds
Any help from the board members / blog readers would be appreciated
Regards
Subramaniam