Conflict Resolution Skills Are Vital For Relationship Happiness
Feeling stressful lately. Decided to go through a stress test. Aay…. (sigh)…. I am a person who is afraid of conflicts. Often I avoid conflicts unknowingly stress, anger and frustration build up. I took a few days off to recollect myself. It is time to deal with the issue because my body is giving me a signal that I am burn out in my lifestyle. Here is an article to remind myself also to share with my iLand friends. TAKE A BREAK BEFORE IT IS TOO LATE….
With most conflicts, it's important to find a resolution. This seems like a statement of the obvious, but many people suppress their anger or just 'go along to get along.’ They think that by addressing a conflict, they are creating one, and simply keep quiet when upset. Unfortunately, this isn't a healthy long-term strategy. For one thing, unresolved conflict can lead to resentment and additional unresolved conflict in the relationship. Even more important, ongoing conflict can actually have a negative impact on your health and longevity. (See this piece for more on the detrimental effects of relationship conflict.)
Unfortunately, resolving conflict can be tricky as well. Handled improperly, attempts at conflict resolution can actually make the conflict worse. For example, researcher John Gottman and his colleagues studied the way couples fight, and can actually predict which couples will go on to divorce by observing their conflict resolution skills — or lack thereof. (Hint: If you're constantly criticizing your partner's character or shutting down during arguments rather than working through conflict in a proactive, respectful way, watch out.)
For those who weren't born into a family where perfect conflict resolution skills were modeled on a daily basis (and?let's face it?how many of us were?), here are some guidelines to make conflict resolution more simple and less stressful.
Get In Touch With Your Feelings
An important component of conflict resolution involves only you — knowing how you feel and why you feel that way. It may seem you're your feelings should already be obvious to you, but this isn't always the case. Sometimes we feel angry or resentful, but don't know why. Other times, we feel that the other person isn't doing what they 'should,' but we aren't aware of exactly what we want from them, or if it's even reasonable. Journaling can be an effective way to get in touch with our own feelings, thoughts and expectations so we are better able to communicate them to the other person. Sometimes this process brings up some pretty heavy issues, and can be helpful.
Hone Your Listening Skills
When it comes to effective conflict resolution, how effectively we listen is at least as important as how effectively we express ourselves. It's vital to understand the other person's perspective, rather than just our own, if we are to come to a resolution. In fact, just helping the other person feel heard and understood can sometimes go a long way toward the resolution of a conflict. Good listening also helps for you to be able to bridge the gap between the two of you, understand where the disconnect lies, etc. Unfortunately, active listening is a skill that not everybody knows, and it's common for people to think they're listening, while in their heads they're actually formulating their next response, thinking to themselves how wrong the other person is, or doing things other than trying to understand the other person's perspective. It's also common to be so defensive and entrenched in your own perspective that you literally can't hear the other person's point of view. (If this any of this sounds familiar, you may want to read this helpful article on listening skills.)
Practice Assertive Communication
Communicating your feelings and needs clearly is also an important aspect of conflict resolution. As you probably know, saying the wrong thing can be like throwing fuel on a fire, and make a conflict worse. The important thing to remember is to say what's on your mind in a way that is clear and assertive, without being aggressive or putting the other person on the defensive. One effective conflict resolution strategy is to put things in terms of how you feel rather than what you think the other person is doing wrong, using 'I feel' statements. (See this assertiveness training article for more on this, or take the Conflict Resolution Quiz to see what your conflict resolution communication style is, and find tips on being more assertive.)
Seek a Solution
Once you understand the other person's perspective, and they understand yours, it's time to find a resolution to the conflict — a solution you both can live with. Sometimes a simple and obvious answer comes up once both parties understand the other person's perspective. In cases where the conflict was based on a misunderstanding or a lack of insight to the other's point of view, a simple apology can work wonders, and an open discussion can bring people closer together. Other times, there is a little more work required. In cases where there's a conflict about an issue and both people don't agree, you have a few options: Sometimes you can agree to disagree, other times you can find a compromise or middle ground, and in other cases the person who feels more strongly about an issue may get their way, with the understanding that they will concede the next time. The important thing is to come to a place of understanding, and try to work things out in a way that's respectful to all involved. (For more information, see this article on communication skills.)
Know When It's Not Working
Because of the toll that ongoing conflict can exact from a person, sometimes it's advisable to put some distance in the relationship, or cut ties completely. In cases of abuse, for example, simple conflict resolution techniques can only take you so far, and personal safety needs to take priority. When dealing with difficult family members, on the other hand, adding a few boundaries and accepting the other person's limitations in the relationship can bring some peace. In friendships that are unsupportive or characterized by ongoing conflict, letting go may be a great source of stress relief. Only you can decide if a relationship can be improved, or should be let go.
How To Build Friendships With Good Listening Skills
Good listening skills are vital to healthy relationships. Whether you’re strengthening a relationship, resolving a conflict, or offering support in a facing a crisis, good listening skills can be a lifeline to peace. Learn how to be a truly supportive listener, and you may find yourself surrounded by others who are able to do the same. Here are some important steps to developing good listening skills:
Here’s How:
Listen, Listen, Listen. Ask your friend what's wrong, and really listen to the answer. Let them vent their fears, frustrations and other important feelings, maintaining eye contact and showing that you're interested in what they have to say. Resist the urge to give advice, and just let them get it out.
Reframe What You Hear. Summarize and repeat back your understanding of what they're saying so they know you're hearing them, and focus on the emotions they might be feeling. For example, if your friend is talking about family problems, you might find yourself saying, "It looks like things are getting pretty hostile. You sound like you're feeling hurt."
Ask About Feelings. Ask them to expand on what they're feeling. Asking about their feelings provides a good emotional release and might be more helpful than just focusing on the facts of their situation.
Keep The Focus On Them. Rather than delving into a related story of your own, keep the focus on them until they feel better. You can reference something that happened to you if you bring the focus back to them quickly. They will appreciate the focused attention, and this will help them feel genuinely cared for and understood.
Help Brainstorm. Rather than giving advice in the beginning, which cuts off further exploration of feelings and other communication, wait until they've gotten their feelings out, and then help them brainstorm solutions. If you help them come up with ideas and look at the pros and cons of each, they're likely to come up with a solution they feel good about. Or they might feel better after just being able to talk and feeling heard.
Tips:
Stay Present. Sometimes people feign listening, but they're really just waiting for their friend to stop talking so they can say whatever they've been mentally rehearsing while they've been pretending to listen. People can usually sense this, and it doesn't feel good. Also, they tend to miss what's being said because they're not focused.
Don't Give Advice. It's common to want to immediately give advice and 'fix' your friend's problem. Unless it’s specifically requested, don't. While you're trying to help, what would work for you might not work for your friend; also, advice can feel condescending. Unless they ask directly for advice, your friend probably just wants to feel heard and understood, and then can find his or her own solutions.
Trust The Process. It might feel a little scary to listen to feelings before diving into solutions, and hearing your friend talk about upset feelings might even make you feel helpless. But usually offering a supportive ear and sitting with your friend in an uncomfortable place is the most helpful thing you can do, and once the feelings are cleared out, the solutions can start coming.
Let Things Even Out Over Time. With all this focus on your friend's problems, it might be difficult not to focus equal time on your own. Relax in the knowledge that, when you need a friend, your friend will likely be a better listener for you. If you're consistently doing all the giving, you can re-evaluate the dynamics of the relationship. But being a good listener can make you a stronger, more caring person and bring a more supportive angle to your relationships.

